Welcome to Ferniehill Surgery

We provide comprehensive NHS primary care services to help you manage your health and well-being.

Our aim is to provide a high quality, caring and personal healthcare service to our whole patient population by:

• Putting our patients at the centre of what we do
• Having a highly qualified and trained multi-professional integrated primary Healthcare Team
• Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

We understand that it can be frustrating when you can’t get through to us or have to hang on the line, but did you know –

The practice has almost 7000 patients.  We only have 3 or 4 receptionists at any one time, so at busy times, it will be difficult to get through to us. Please be patient.

Once finished a call, the receptionist has to document all the details they took and pass the message on to the right person.  They are not ignoring the phone – they simply have to finish one task before they start another, to ensure the message or request has been actioned.

How can you help?

As you can imagine, the busiest time of the day is when we first open up at 8am; closely followed by when we open after lunch at 2pm.  If you are calling with a query that isn’t urgent, please try to avoid these busy times of the day, and leave them available for patients who need urgent help. 

We always ask that you call after 10am for results.

Please don’t phone the surgery just to check if your prescription is ready to collect.  If you have given us 48 WORKING hours from handing it in, your prescription should be ready for you to collect.  We work hard to keep to this turn around time, and only on very rare occasions – eg. due to significant staff absences, would we fail to meet this target.

Please treat our reception staff with respect – the way you would like to be treated if you were dealing with a member of the public.